Whether it's account setup, payments, betting rules, or a technical problem — we're here to help every step of the way.
Select your issue from the categories below
Guides on opening a new account, login issues, identity verification, and changing your password.
How to deposit and withdraw via bKash, Nagad, and Rocket — including processing times and troubleshooting.
How to claim welcome bonuses, reload offers, cashback, and VIP rewards.
Everything you need to know about Sports Betting, casino games, live betting, and the rules.
Mobile app download, installation issues, browser problems, and site access guides.
Information on account security, two-factor authentication, and personal data protection.
Betting limits, self-exclusion, mental health support, and responsible gaming resources.
Reach the Tbajee 16 support team directly via live chat, email, or other available channels.
Opening an account on Tbajee 16 is straightforward. You can be fully set up in just a few steps. That said, many new members make some common mistakes — avoiding these will make for a much smoother experience.
Register using your real name and mobile number. Providing incorrect details can cause problems during identity verification and may result in withdrawal delays. Tbajee 16 always recommends that members submit accurate information.
Click the "Forgot Password" option on the login page. An OTP will be sent to your registered mobile number. Use the OTP to set a new password. The entire process takes just two to three minutes.
Tbajee 16 may require identity verification before processing large withdrawals. You'll need to upload a photo of your national ID or passport. Verification is typically completed within 24 hours.
Only one account per person is permitted. Having multiple accounts may result in all of them being suspended and your balance being forfeited.
Click the "Register" button in the menu or on the homepage.
Enter your full name, mobile number, and a password of your choice. Your password should be at least 8 characters long.
Enter the OTP code sent to your mobile in the designated field to complete verification.
Make your first deposit using your preferred payment method and claim your welcome bonus.
Head to Sports Betting or the casino — whichever you prefer — and enjoy.
Fast and secure transactions at Tbajee 16
Tbajee 16's payment system is built with Bangladeshi users in mind. Whether you prefer bKash, Nagad, or Rocket, you can transact with whichever is most convenient for you. Most deposits are instant, and withdrawals are typically processed within a few hours.
After logging in, go to the "Deposit" option. Select your preferred payment method, enter the amount, and send the payment to the designated number as instructed. Confirm with your transaction ID. Your balance is typically updated within 5 to 15 minutes.
Before withdrawing, make sure your account is verified. Go to the "Withdraw" menu, enter the amount and payment number. Most requests are processed within 1 to 4 hours, though it may take slightly longer during peak times.
If your balance does not appear within 15 minutes of sending payment, contact us via live chat with your transaction ID and a screenshot. Our support team will resolve it promptly.
Always make payments from a mobile number registered in your own name. Using someone else's number may cause verification issues.
| Payment Methods | Deposit Time | Withdrawal Time | Minimum Amount | Speed |
|---|---|---|---|---|
| bKash | Instant | 1–3 Hours | ৳200 | Fast |
| Nagad | Instant | 1–3 Hours | ৳200 | Fast |
| Rocket | 5–10 minutes | 2–4 hours | ৳300 | Normal |
| Bank Transfer | 15–30 minutes | 4–24 hours | ৳500 | Normal |
| Upay | Instant | 1–3 Hours | ৳200 | Fast |
How Tbajee 16 Offers Work — Simply Explained
Tbajee 16 offers a welcome bonus on your first deposit. To qualify, make your first deposit within 24 hours of registering. Once the wagering requirements are met, the bonus amount can be withdrawn. Full terms and conditions are available on the latest promotions page.
Tbajee 16 offers weekly and monthly reload bonuses for regular members. The bonus is added automatically when you deposit a qualifying amount. Check the promotions page regularly for the latest offers.
Cashback on losses is available under specific conditions. Typically, a portion of weekly losses is returned to you. VIP members receive cashback at a higher rate.
Important: Always read the terms and conditions carefully before claiming any bonus. Taking a bonus without understanding the wagering requirements can cause withdrawal issues later. If you have questions, just ask via live chat.
You may occasionally run into issues with the app or website. Most problems can be resolved on your own with just a few simple steps.
Start by checking your internet connection. Clear your browser's cache and cookies. Try a different browser or use incognito mode. If the issue persists, contact Tbajee 16 support.
Update the app to the latest version. Restart your phone and clear the app cache. If the problem persists, uninstall and reinstall the app. The latest version download link is always available on the download page.
Make sure you're entering the correct mobile number and password. Check that Caps Lock is off. If you've forgotten your password, use the reset option. After multiple failed attempts, your account may be temporarily locked — contact support for help.
If you see an error during a deposit, wait a few minutes and try again. Also check your bank or mobile banking app to see whether the amount was deducted. If it was, take note of the transaction ID and contact support.
Tbajee 16 treats the security of your account as its top priority. That said, your own vigilance matters just as much. A few simple habits can go a long way in keeping your account fully secure.
Use a mix of letters, numbers, and special characters for your password. Avoid using your date of birth or simple words. It's good practice to change your password every three months.
Tbajee 16 will never ask for your login details via SMS or WhatsApp. Do not log in through unfamiliar links. Always log in directly through the app or the official site.
Never share your login details, OTP, or balance with anyone — even if they claim to be Tbajee 16 support. Our support team will never ask for your password or OTP.
At least 8 characters, mixed types.
Your mobile number must be active to receive the OTP.
Use mobile data or your own Wi-Fi to log in to your account.
Always log out of your account after use, especially on a shared device.
If you notice any suspicious activity on your account, reach out via live chat immediately.
Top questions from Tbajee 16 members
If your issue isn't resolved, our support team is always ready to help
For the fastest resolution, use live chat. You'll typically get a response within 2 minutes.
9:00 AM – 1:00 AMFor complex issues, write a detailed email and you'll receive a response within 4 to 6 hours.
Within 24 hoursAnswers to common questions are covered in detail on the FAQ page — give it a quick read.
Always Available